Office Hours Recap :: September 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured the Turner Fleischer team: Ellen Bensky, Principal; Stephanie Tse, Project Administrator; and Sherry Lay, Graphic Designer.

About a year ago, Turner Fleischer faced a tough reality: they were rapidly hiring, but new employees had few written resources to reference. Turner Fleischer responded with a systematic and democratic approach to creating and publishing essential content.

In this webinar, you’ll learn how they:

  • Captured top-down and bottom-up insight into what essential content was needed
  • Delegated content creation
  • Made content easy to find
  • Solicited feedback from both management and staff
  • Measured their success

If you only have a few minutes, we recommend jumping to two highlights: Taking a Bottom Up Approach to Essential Content (23:39) and the Intranet Tour (39:55).

1:30  KA Connect 2018 Dates & Early Registration
2:57  Synthesis Workshops Dates, Registration, and Survey
4:14  KA Advance LinkedIn Group Highlights
6:40  Product Update
19:00  Turner Fleischer on Tackling Essential Content
20:28  Growth: The “Good” Problem
21:14  The Solution: Newton (a new intranet)!
22:09  How do we approach choosing a core team?
23:39  Taking a Bottom Up Approach to Essential Content
25:04  Focus Group Report
27:06  Which communities do we need and who should Champion & Sponsor?
29:21  How do we define Essential Content in our Firm?
30:45  Organizing Essential Content on Newton
33:52  Soliciting Feedback Before Go-Live
36:50  How much time/energy did it take to create the 489 wiki pages that were part of your go-live?
39:55  Intranet Tour: Intranet Training Materials (Newton’s Laws)
41:37  Intranet Tour: Why is some page text blue, some green, and some black?
42:35  Intranet Tour: Employee Manual
45:30  Intranet Tour: Practice Standards and Procedures
48:00  Intranet Tour: Learning and Development
49:58  Intranet Tour: Why put content on wiki pages instead of in documents?
50:45  Intranet Tour: Are you using a custom web part for the Learning community calendar?
54:00  Intranet Tour: How did you come up with the name Newton?

Next Office Hours on Tuesday, November 14th
Registration is now open for the next KA Advance Office Hours on Tuesday, November 14th at 11 AM PST.

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