Office Hours Recap :: November 2016

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured an introduction to the Essential Content Checklist and interviews with Pat Peyton (Mead & Hunt) and Molly Johnson Wagner (Dewberry) about how they’re using Synthesis to improve operational efficiency in their firms.

If you only have a few minutes, we recommend jumping to 7:45 for an introduction to the Essential Content Checklist, 16:25 for Pat’s thoughts on how to use the checklist to improve IT and MarComm intranet content and 33:20 for Molly’s thoughts on using the checklist to support project management process reengineering.

1:40 Fall Synthesis Workshop Recap
3:00 Synthesis Workshop :: San Francisco and KA Connect Registration
4:10 Connect with Knowledge Architecture at Deltek Insight 2016
5:20 KA Advance LinkedIn Group Highlights
7:45 Introduction to the Essential Content Checklist
13:40 What are the different tabs on the Essential Content Checklist?
16:25 Welcome Pat Peyton, Knowledge Manager at Mead & Hunt
17:25 What were your first steps with the checklist?
18:15 Did you use the same process for Marketing and IT?
19:33 Who did you involve in the process?
21:00 What were some of the responses you got from IT and Marketing?
23:20 Now that you’ve been through the process twice, would you do anything differently?
24:45 How will you collaborate with the Marketing team on next steps?
25:40 How frequently do you want to do audits for these communities?
26:50 What action items came out of this process?
27:30 How much effort was required to audit both of these communities?
28:40 How did you keep track of emails, short interviews, and other info that was important to this process?
29:28 What was the end result? How did the checklist help Mead & Hunt streamline operations?
31:05 Did you involve end users in this process?
33:20 Welcome Molly Johnson Wagner, Director of Communications at Dewberry
34:45 Why was the Essential Content Checklist a high priority for you?
36:30 How did you get started with the checklist?
39:35 Where do you go from here?
43:30 What is your measure of success? How will you know if you’ve succeeded?
44:20 Are there other training programs that you’d like to support and improve using this process?

Next Office Hours on Thursday, December 15th
Registration is now open for the next KA Advance Office Hours on Thursday, December 15th at 11 AM PST

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