Office Hours Recap :: January 2018

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This Office Hours webinar features Hilary Barlow, Architect and Community Manager at Payette.

Payette is a design firm that specializes in the healthcare, health science, and academic science markets. Maintaining a competitive advantage in rapidly changing markets means that the Payette team must prioritize continuous learning and development. To maintain a competitive edge, team members must engage in a lot of continuous learning.

In her role as Community Manager for Payette’s Big Science Group, Hilary Barlow has answered a difficult question: What does learning look like for highly skilled professionals, many of whom are already experts in their field?

In this webinar, you’ll learn how Hilary:

  • Identifies hot topics and good teachers
  • Convenes the Big Science community
  • Captures key learnings on Synthesis
  • Engages community members in the process

If you only have a few minutes, we recommend jumping to two highlights: Introduction to Payette’s Knowledge Groups (9:00) and Big Science’s Monthly Meetings (14:00).

2:00  KA Connect 2018 & Synthesis Workshop San Francisco Registration
5:00  KA Advance LinkedIn Group Highlights
6:45  Online and Offline Learning @ Payette
9:00  Introduction to Payette’s Knowledge Groups
12:00  Knowledge Groups: Roles & Responsibilities
13:00  Hilary’s Background and Role
13:45  Big Science Knowledge Group
14:00  Big Science’s Monthly Meetings
19:10  Meeting Preparation
22:50  Meeting Day-of Activities
23:50  Meeting Follow Up
25:10  Example: Clean Room Design Presentation
30:05  Example: Project Tour
32:10  Engaging Members In Authoring Follow-up Posts
33:15  Do event attendees earn AIA credits?
33:50  Who does the event recording and editing? How sophisticated is the editing?
35:30  Community Management Tips
37:40  What is the benefit to having all firm events in one Synthesis calendar?
39:10  How do you identify & ask colleagues to do event write-ups?
41:30  What were your 2017 “biggest winner” events?
42:55  How is your time split between community management duties and the rest of your job?
43:45  What are the most time intensive parts of putting on an event?
44:50  How does the firm leadership support event participation while regulating the draw on billable time?
46:20  What is your average event attendance?
47:00  For the videos that you record, have you looked at the analytics to see who is watching them or how long they are watched?
47:30  What advice would you give someone who is embarking on their journey as a community manager?
49:05  What is next for Big Science’s events and knowledge asset development?
50:10  How do you onboard new community members?
50:50  Do you imagine that you’ll repeat sessions?

Next Office Hours on Thursday, February 15th
Registration is now open for the next KA Advance Office Hours on Thursday, February 15th at 11 AM PST.

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