Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by Mead & Hunt’s BIM/CAD/VDC Manager, Dan Dankert.
If you only have a few minutes, we recommend jumping to 7:45 for an introduction to Dan, which is followed by stories and examples from his experiences in Community Management.
1:15 KA Connect 2016 Conference: Building a Knowledge Management Program
2:35 Synthesis Workshop :: San Francisco
3:55 Call for participation in The Community Roundtable’s State of Community Management Survey
5:20 KA Advance LinkedIn Group Highlights
7:00 KA Support Resource Bundle: Onboarding Community Managers
7:45 Introducing Dan Dankert
10:20 Examples of Knowledge Management’s Impact at Mead & Hunt
17:40 The BIM/CAD Lounge’s Journey
21:25 What did you do to help people transition to not only receiving information from you, but also contributing information on their own?
24:10 The BIM/CAD Lounge’s Content Strategy
27:40 How does one earn the VDC Duck?
28:45 What kind of contributions do you ask your community members to write?
31:45 Could you show us the seed file you send to community members to help jump start them on authoring a post?
33:45 How do you identify knowledge gaps?
36:40 How do know which knowledge gaps to fill first?
37:50 Do you have the insight to make the call on behalf of your community about which knowledge improvements will have the most impact?
38:45 Are your discipline and department leaders involved at the community level?
39:45 How do you segment your community members as an audience?
43:20 How has being a Community Manager helped you do your BIM/CAD Manager job better?
45:18 Do you know where your job as a BIM/CAD Manager stops and your job as a Community Manager starts?
Next Office Hours on Thursday, March 24th
Registration is now open for the next KA Advance Office Hours on Thursday, March 24th at 11 AM PST