Office Hours Recap :: April 2016

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by Krista Doeding, Business Systems Manager at Moffatt & Nichol.

If you only have a few minutes, we recommend jumping to 5:50 for an introduction to Krista, which is followed by stories of her experience launching Synthesis and engaging employees to use the platform.

0:36 Office Hours Overview and Announcements
1:50 KA Connect 2016 Conference: Building a Knowledge Management Program
2:58 Synthesis Workshop :: San Francisco Program Overview
3:39 New posts on the KA Advance LinkedIn community
5:50 Introducing Krista Doeding, Business Systems Manager at Moffatt & Nichol
6:48 Overview and History of Moffatt and Nichol
7:50 “I am Synthesis”
10:07 Introduction to Bob, Moffatt & Nichol’s Synthesis Intranet
11:06 “Ask Bob” has become a part of M&N’s knowledge-sharing culture.
13:26 Engineering the Launch and Squeezing the Middle Concepts
13:32 Who is Bob and how did you come up with the name?
15:39 Synthesis Implementation Approach
18:20 Implementation Lessons Learned
20:57 How Krista “squeezed the middle” to engage to a diverse group of employees.
23:50 “Bob Stalkers”: Employees that lurk on Bob.
24:50 What advice would you give to someone that may not have an executive title in order to get key leadership more active on Synthesis?
27:23 How did you get more experienced employees group to post on Bob?
29:56 Engineers do share knowledge, but differently than architects.
32:25 Liking things matters. Validating is important to the culture.
36:13 The organization of the site and high-level architecture of Bob.
41:49 Could you tell us about the new communities you’re launching and what that process has been like?
41:50 How did you develop new communities and formalize the rollout a the Quality Management program company-wide on Bob?
45:15 Search First: Launching on Synthesis 5, the pros and cons and what was learned along the way.
48:16 Synthesis Search Optimization and what Krista has learned from taking part in the search beta group.
51:37 Could you walk us through the resume update process?
53:40 Information Hygiene: Adding and removing old or no longer relevant content on Bob.

Next Office Hours on Thursday, June 23rd.

Registration is now open for the next KA Advance Office Hours on Thursday, June 23rd at 11 AM PST

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