Office Hours Recap :: January 2018

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This Office Hours webinar features Hilary Barlow, Architect and Community Manager at Payette.

Payette is a design firm that specializes in the healthcare, health science, and academic science markets. Maintaining a competitive advantage in rapidly changing markets means that the Payette team must prioritize continuous learning and development. To maintain a competitive edge, team members must engage in a lot of continuous learning.

In her role as Community Manager for Payette’s Big Science Group, Hilary Barlow has answered a difficult question: What does learning look like for highly skilled professionals, many of whom are already experts in their field?

In this webinar, you’ll learn how Hilary:

  • Identifies hot topics and good teachers
  • Convenes the Big Science community
  • Captures key learnings on Synthesis
  • Engages community members in the process

If you only have a few minutes, we recommend jumping to two highlights: Introduction to Payette’s Knowledge Groups (9:00) and Big Science’s Monthly Meetings (14:00).

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Synthesis Spotlight: Internal Communications @ Shepley Bulfinch

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours features two key members of the Human Resources team at Shepley Bulfinch: Lauren Perdue, Vice President of Human Resources, and Sarah Sack, Human Resources Assistant.

Earlier this year Shepley Bulfinch’s HR team implemented a new process to ensure that the right posts get out at the right time. Now, employees count more than ever on the intranet for important (and fun!) information about opportunities and benefits available to them.

How did they do it? In this webinar, you’ll learn how Shepley Bulfinch’s HR team:

  • Builds their editorial calendar
  • Manages upcoming communications
  • Ensures consistent tone and voice across multiple authors

If you only have a few minutes, we recommend jumping to two highlights: Why Shepley Bulfinch Improved their Internal Communications Process (7:20) and HR’s Editorial Calendar & Process (12:45).

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Office Hours Recap :: November 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured Christopher Parsons, Founder and CEO, and Zucu Bermann Ingersoll, Director of Product, and is focused on all things product. In this session, we:

Demo …

  • Format text and add media to comments
  • Custom date ranges in Content Optimization

Share designs for …

  • “Save as Draft” for posts
  • Two new tabs in Content Optimization: Views and Users

Reveal what we learned during user research for …

  • “Synthesis Video
  • Post Analytics

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Office Hours Recap :: September 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured the Turner Fleischer team: Ellen Bensky, Principal; Stephanie Tse, Project Administrator; and Sherry Lay, Graphic Designer.

About a year ago, Turner Fleischer faced a tough reality: they were rapidly hiring, but new employees had few written resources to reference. Turner Fleischer responded with a systematic and democratic approach to creating and publishing essential content.

In this webinar, you’ll learn how they:

  • Captured top-down and bottom-up insight into what essential content was needed
  • Delegated content creation
  • Made content easy to find
  • Solicited feedback from both management and staff
  • Measured their success

If you only have a few minutes, we recommend jumping to two highlights: Taking a Bottom Up Approach to Essential Content (23:39) and the Intranet Tour (39:55).

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Office Hours Recap :: July 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured a Synthesis Spotlight with Rhonda Lewis and Petra Knochenhauer, information management and marketing leaders at Dewberry.

The Dewberry team has succeeded in:

  • Providing staff with excellent employee and project data
  • Engaging staff in continuous data improvement

Watch this recording to learn what they did, how they did it, and best practices that emerged through the process.

If you only have a few minutes, we recommend jumping to two highlights:

  • Optimizing Employee Education and Credential Data (17:30)
  • “We’ve got to give someone a way to tell us if there is something wrong with the data.”(28:00)

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Office Hours Recap :: June 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

In this month’s Office Hours, we unveiled Knowledge Architecture’s Client Success Framework, a five-step process for driving organizational success with Synthesis.

This light framework will help you achieve your goals faster by taking the guesswork out of:

  • Identifying your top priorities and success metrics
  • Building internal alignment
  • Developing a tactical roadmap

If you only have a few minutes, we recommend jumping to two highlights:

  • KA Strategy Update: Investing in People and Processes (6:10)
  • Introduction to the Intranet Maturity Model (IMM) 2.0 (11:25)

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Office Hours Recap :: May 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

On this month’s Office Hours webinar, Christopher Parsons, Founder and CEO, and Zucu Bermann, Director of Product, demo some exciting features that are currently in development.

If you only have a few minutes, we recommend jumping to User Tools: Features in Beta (3:50) and Management Tools: Features in Beta (13:00).

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Office Hours Recap :: March 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

March 2017’s Office Hours featured a Synthesis Spotlight with Catherine Curtis and Hillary Schlehuber, marketing leaders and intranet champions for LochNet, Lochner’s Synthesis Intranet.

Last year Catherine and Hillary set out to make basic resources, like the IT Handbook and Paid Holiday Calendar, super easy for new employees to find. They launched the LochNet employee resource page twelve months ago and the results are in—new and existing employees love it!

In this webinar you’ll learn what they did, how they did it, and best practices that emerged through the process.

If you only have a few minutes, we recommend jumping to two intranet tour highlights: Overview of the Employee Resources page (11:50) and Overview of the Marketing Team Manual page (24:00).

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Office Hours Recap :: January 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community. This month’s Office Hours featured an intranet tour of Fuscoe Engineering’s Synthesis intranet, ARC.

Launching a Synthesis intranet in the fall of 2016 was an important milestone in Fuscoe’s knowledge management journey. Highlights of the new intranet include:

  • Analog Communities of Practice got a digital home
  • Disconnected and siloed key information about employees and projects is now accessible to all employees in a single system
  • Employees can now find fundamental information about how work is done at Fuscoe via a single, informative toolbox

In this webinar, Jeff and Brandon give a tour of Arc and share their insights on brand alignment and employee engagement. If you only have a few minutes, we recommend jumping to two intranet tour highlights: Engineering CADD Standards (21:40) and #AskARC (38:45).

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Office Hours Recap :: December 2016

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

Last month’s Office Hours featured a tour of Dewberry’s Synthesis Intranet with Lisa Cochran.

Dewberry’s information and communications needs are as diverse as their organization—54 offices, 2000 employees, and over 60 business units. They launched ID, their Synthesis Intranet, at the beginning of 2015 and the business is so happy with it that the intranet team received an internal award of excellence. Yet their intranet only has 6 community sites. Watch the recording to learn how Lisa and the Dewberry team set priorities and managed complexity to keep their intranet simple and easy to use.

If you only have a few minutes, we recommend jumping to 4:00 for information about KA Connect 2017’s theme and 18:45 for an overview of ID’s Home Page and Communities.

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Office Hours Recap :: November 2016

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured an introduction to the Essential Content Checklist and interviews with Pat Peyton (Mead & Hunt) and Molly Johnson Wagner (Dewberry) about how they’re using Synthesis to improve operational efficiency in their firms.

If you only have a few minutes, we recommend jumping to 7:45 for an introduction to the Essential Content Checklist, 16:25 for Pat’s thoughts on how to use the checklist to improve IT and MarComm intranet content and 33:20 for Molly’s thoughts on using the checklist to support project management process reengineering.

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Office Hours Recap :: July 2016

Office Hours is 45 minutes of news, announcements, and Q+A with Susan and Chris. This month’s Office Hours featured an interview with Jim Martin and PJ Centofanti from Shepley Bulfinch about how they are using Synthesis to improve the employee onboarding experience at Shepley Bulfinch.

If you only have a few minutes, we recommend jumping to 6:30 for an introduction to the new resource on Establishing a Firmwide Q+A Program Using Synthesis and 12:00 for an interview with Jim Martin and PJ Centofanti from Shepley Bulfinch about how they are using Synthesis to improve the employee onboarding experience at Shepley Bulfinch

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Office Hours Recap :: June 2016

Office Hours is 30-45 minutes of news, announcements, and Q+A with Susan and Chris. This month Chris talked us through our Synthesis Product Roadmap with demonstrations of new features along the way.

If you only have a few minutes, we recommend jumping to 14:50 for a demo of Synthesis Search Optimization and 35:00 for the sharing related features that we’ve got on deck for Synthesis 5.3.

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Office Hours Recap :: April 2016

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by Krista Doeding, Business Systems Manager at Moffatt & Nichol.

If you only have a few minutes, we recommend jumping to 5:50 for an introduction to Krista, which is followed by stories of her experience launching Synthesis and engaging employees to use the platform.

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Office Hours Recap :: March 2016

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by HLW International’s Marketing & Communication Coordinator, Sarah Batchelor.

If you only have a few minutes, we recommend jumping to 11:11 for an introduction to Sarah, followed by an introduction to HLW’s knowledge management ecosystem, a deep dive into the mechanics of HLW University, and an exploration of how HLW leverages Synthesis to make HLW University more successful.

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Office Hours Recap :: January 2016

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by:

Stefnee Trzpuc – Design Research and Knowledge Management Specialist at BWBR
Kayla Leverton – Director of Marketing & Communications at MSA Professional Services

If you only have a few minutes, we recommend jumping to 6:30 for the Synthesis Product Roadmap at a Glance, 14:50 for Stefnee’s thoughts on supporting technical teams in more effective knowledge sharing and 29:10 for Kayla’s thoughts on connecting leadership and staff on the Intranet.

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Office Hours Recap :: November 2015

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris. This month we were joined by Kathy Schumann from Mead & Hunt and Drew Wiberg from Eppstein Uhen Architects who shared their Fall 2015 Intranet Improvement Projects.

If you only have a few minutes, we recommend jumping to 9:00 for Kathy’s thoughts on improving employee onboarding at Mead & Hunt and 13:10 for Drew’s thoughts on filling information gaps at Eppstein Uhen Architects.

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