Office Hours Recap :: July 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured a Synthesis Spotlight with Rhonda Lewis and Petra Knochenhauer, information management and marketing leaders at Dewberry.

The Dewberry team has succeeded in:

  • Providing staff with excellent employee and project data
  • Engaging staff in continuous data improvement

Watch this recording to learn what they did, how they did it, and best practices that emerged through the process.

If you only have a few minutes, we recommend jumping to two highlights:

  • Optimizing Employee Education and Credential Data (17:30)
  • “We’ve got to give someone a way to tell us if there is something wrong with the data.”(28:00)

Continue reading

Missed our inaugural Office Hours webinar? Don’t worry, we’ve got you covered.

Susan and Chris hosted Knowledge Architecture’s inaugural KA Advance Office Hours on May 15th. Not to worry, we recorded the session for those of you who couldn’t make it.

Here’s a brief overview of what you missed:

1:38  Announcements

6:00  What’s the roadmap for adding projects, companies, opportunities to Synthesis Mobile for Android?

7:05  Can you remind the group of the SharePoint 2013 schedule?

14:30  When should we advise users to use email versus posting on the intranet?

17:20   What do you think about creating a corporate communications user?

19:40  What impact will Newforma’s new integration with SharePoint have on Synthesis?

20:55  Should we produce intranet training videos?

26:00  Are there any plans to add ad hoc groups to Synthesis?

27:35  How do we know if we’re successful with Synthesis?

29:35  Call for intranet tour guides! Interested? Email Susan and Chris at

Next Office Hours on June 19th

Registration is now open for the next KA Advance Office Hours on Thursday, June 19th at 11 PST.