Office Hours Recap :: September 2017

Office Hours is 45 minutes of news, stories, and Q+A with Susan, Chris, Zucu, and special guests from the KA Advance community.

This month’s Office Hours featured the Turner Fleischer team: Ellen Bensky, Principal; Stephanie Tse, Project Administrator; and Sherry Lay, Graphic Designer.

About a year ago, Turner Fleischer faced a tough reality: they were rapidly hiring, but new employees had few written resources to reference. Turner Fleischer responded with a systematic and democratic approach to creating and publishing essential content.

In this webinar, you’ll learn how they:

  • Captured top-down and bottom-up insight into what essential content was needed
  • Delegated content creation
  • Made content easy to find
  • Solicited feedback from both management and staff
  • Measured their success

If you only have a few minutes, we recommend jumping to two highlights: Taking a Bottom Up Approach to Essential Content (23:39) and the Intranet Tour (39:55).

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