Office Hours Recap :: November 2014

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris.

If you only have a few minutes, we recommend jumping to 0:55 for reflections on the New York Synthesis Workshop and 17:40 for a demo of Synthesis 5 Search and changes to Project and Employee Profiles.

November 2014 Topics

0:55 Two Takeaways from the Synthesis Workshop :: New York

5:40 Deltek Insight 2014 Takeaway: Next-Generation Vision CRM

9:00 New Article: 6 Easy Techniques to Get and Keep Deltek Vision Data in Shape

10:00 New Article: What Does a Successful Synthesis Intranet Team Look Like?

13:50 How do you see the new Vision CRM informing or influencing what KA does with mobile apps? Has there been a suggestion to add the ability to create Opportunities through Synthesis Mobile?

15:45 Synthesis Mobile 3: Logo Customization + Release Schedule

17:40 Synthesis 5 Demo: Federated Search + Enhanced Profiles

22:15 When will Synthesis 5 be released?

24:30 Can you provide some guidance on streaming videos (for example, in-house seminars) in Synthesis and SharePoint?

27:40 Will “I’m a Resource For” be searchable in Synthesis 5?

28:30 How do we sign up for a Skill Builder?

Next Office Hours on January 22nd at 11 AM PST

Registration is now open for the next KA Advance Office Hours on January 22nd at 11 PST.

Office Hours Recap :: October 2014

Office Hours is 30 minutes of news, announcements, and Q+A with Susan and Chris.

If you only have a few minutes, we’d recommend jumping to 4:20 for reflections on the Milwaukee Synthesis Workshop and 14:40 for a sneak peek of changes to Directories in Synthesis Mobile 3.

October 2014 Topics

0:40 KA Connect: Keynote Speaker Announcement

4:20 KA Advance: Reflections on the Synthesis Workshop :: Milwaukee

11:15 APQC Knowledge Management Diagram

14:40 Synthesis Mobile 3 Product Preview: Updates to Directory Synchronization

18:20 Synthesis 5 Product Preview: New Images in OpenAsset Web Part

20:20 Will the updated “New Images in OpenAsset” feature extend to multiple photo uploads in Synthesis 5?

21:25 Are you exploring the ability to compose stream items via email?

21:45 How specific can you make an RSS feed?

22:25 Does the global navigation in Synthesis 5 stay at the top of the page as you scroll?

22:40 Can you demo how shares, comments, and likes work in Synthesis 5?

23:45 Are there any API changes coming in Synthesis 5? (+ follow up at 25:30)

25:15 Will there be new document management features in Synthesis 5?

25:40 Has Axomic officially taken over the Vision – OpenAsset connector? Has Newforma officially taken over the Vision – Newforma connector?

Next Office Hours on November 20th

Registration is now open for the next KA Advance Office Hours on November 20th at 11 AM PST.

What Does a Successful Synthesis Intranet Team Look Like?

Example KA Synthesis Intranet Team Diagram

It’s usually one of the first, and most important, sets of questions I’m asked by a new client: “To be successful with Synthesis, what type of Intranet Team should we build around it?” “What are the roles and skills we need?” “What do we expect of them?” “And, how do we pick the right people?”

The reality is that no Intranet Teams are the same. Every firm has different objectives for their Intranet, different people, and different skills. So, while this post can’t offer definitive answers to all those questions, it will get you headed in the right direction.

Over the years, we’ve found that the most successful Intranet Teams have established a handful of pivotal roles within their firm:

  • Synthesis Sponsor — Empowers the firm to make the sustained investment necessary to be successful.
  • Intranet Champions — Take ownership for driving the Intranet towards the organization’s vision for knowledge sharing and information management.
  • Specialists — Communications, information management, and technology specialists who work together to realize the Intranet’s full potential.
  • Community Managers — Take leadership roles in activating, engaging, and supporting members in each of the firm’s Knowledge Communities.

Let’s take a look at each of these roles in a little more detail.

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